Exchange Policy

We have a 7-day exchange policy. You can request an exchange within 7 days of receiving your order.

To be eligible, the item must be unused, in original condition, with tags and original packaging, and accompanied by proof of purchase.

To start an exchange request, please contact us first. Items sent without prior exchange approval may not be accepted.

Please inspect your order at delivery and contact us immediately if you receive a defective, damaged, or incorrect item so we can resolve the issue quickly.

Some items are non-exchangeable, such as perishable products, customized items, personal care goods, hazardous materials, flammable items, sale items, and gift cards. Acrylic items are also strictly non-refundable and non-exchangeable.

For the fastest resolution, request exchange approval first and then place a separate order if needed.